Privacy Policy
This privacy policy outlines how Metal Casino collects, uses, stores, and protects personal information provided by users of our online gaming platform. We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with applicable data protection legislation in United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By accessing Metal Casino, you acknowledge that you have read and understood the terms set out in this privacy policy.
Information We Collect
Metal Casino collects various types of information necessary to provide gaming services, maintain account security, and comply with legal obligations. Personal information is gathered during account registration, payment processing, and throughout your use of our platform.
| Information Type | Examples | Purpose |
|---|---|---|
| Personal Identification | Full name, date of birth, address, telephone number | Account verification and age confirmation |
| Financial Data | Payment card details, bank account information, transaction history | Processing deposits and withdrawals |
| Account Information | Username, password, email address, gaming preferences | Service provision and account management |
| Technical Data | IP address, browser type, device information, cookies | Platform security and user experience enhancement |
| Gaming Activity | Betting patterns, game history, winnings and losses | Responsible gambling monitoring and fraud prevention |
We also collect information through automated technologies such as cookies and similar tracking mechanisms. These tools help us understand how visitors interact with Metal Casino and enable us to improve functionality and security. You retain control over cookie preferences through your browser settings, though disabling certain cookies may affect platform performance.
How We Use Your Information
The information collected by Metal Casino serves multiple legitimate purposes essential to operating a secure and compliant online gaming environment. We process personal data to fulfil our contractual obligations, comply with legal requirements, and pursue legitimate business interests whilst respecting your privacy rights.
Your personal information enables us to verify your identity and confirm you meet the minimum age requirement of 18 years to participate in gambling activities. Financial data is processed to handle deposits, withdrawals, and payment transactions securely. We utilise account information to communicate important updates regarding your account, promotional offers where you have consented, and changes to our terms or this privacy policy.
Metal Casino employs your data to detect and prevent fraudulent activity, money laundering, and other illegal activities. Gaming activity records assist us in identifying problematic gambling behaviours and implementing responsible gambling measures such as deposit limits, self-exclusion, and cooling-off periods. Technical data helps us maintain platform security, diagnose technical issues, and optimise user experience across different devices and browsers.
We may share your information with third-party service providers who assist in operating Metal Casino, including payment processors, identity verification services, customer support platforms, and marketing agencies. These parties are contractually bound to process data only as instructed and maintain appropriate security measures. Information may also be disclosed to regulatory authorities, law enforcement agencies, or other entities when required by law or necessary to protect our legal rights.
Data Retention and Storage
Metal Casino retains personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy or as required by legal and regulatory obligations. The duration of data retention varies depending on the type of information and applicable legal requirements.
| Data Category | Retention Period | Legal Basis |
|---|---|---|
| Account Information | Duration of active account plus 7 years | Regulatory compliance and financial record-keeping |
| Transaction Records | 7 years following transaction date | Anti-money laundering legislation and tax requirements |
| Gaming Activity | 7 years following last activity | Gambling Commission requirements and dispute resolution |
| Marketing Consent Records | Duration of consent plus 3 years | Evidence of lawful processing |
| Identity Verification Documents | 7 years following account closure | Financial services regulations |
We store your personal data on secure servers located within the European Economic Area or in jurisdictions that provide adequate data protection standards as recognised by UK authorities. Where data is transferred outside the UK, Metal Casino ensures appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner’s Office.
Upon expiry of the retention period, personal information is securely deleted or anonymised in a manner that prevents reconstruction or identification. However, we may retain anonymised data indefinitely for statistical analysis, research, and business improvement purposes, as such data cannot identify individual users.
Your Privacy Rights
Under UK data protection law, you possess specific rights regarding your personal information held by Metal Casino. These rights empower you to control how your data is processed and ensure transparency in our data handling practices.
You have the right to access personal information we hold about you by submitting a subject access request. Metal Casino will provide a copy of your data within one month of receiving a valid request, free of charge for the first copy. You may request correction of inaccurate or incomplete personal information, and we will rectify such data promptly upon verification.
The right to erasure, commonly known as the right to be forgotten, allows you to request deletion of your personal data under certain circumstances. However, this right is not absolute, and Metal Casino may need to retain information to comply with legal obligations, such as anti-money laundering requirements and gambling regulations that mandate retention of records for specified periods.
You can object to processing of your personal data for direct marketing purposes at any time, and we will cease such processing immediately. Where processing is based on legitimate interests, you may object on grounds relating to your particular situation, and Metal Casino will assess whether compelling legitimate grounds override your interests.
The right to data portability enables you to receive personal information you provided to us in a structured, commonly used, and machine-readable format. You may also request transmission of this data directly to another service provider where technically feasible. Additionally, you have the right to restrict processing of your personal data in specific circumstances, such as when contesting data accuracy or objecting to processing.
To exercise any of these rights, contact our Data Protection Officer using the details provided on the Metal Casino website. We may require proof of identity before processing requests to ensure data security. If you believe Metal Casino has not handled your personal information appropriately, you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority for data protection matters.
Security Measures and Policy Updates
Metal Casino implements comprehensive technical and organisational security measures to protect personal information from unauthorised access, accidental loss, destruction, or damage. Our security infrastructure incorporates industry-standard protocols designed to safeguard data throughout its lifecycle.
We employ encryption technology to protect data transmitted between your device and our servers, including Secure Socket Layer (SSL) certificates that ensure secure communication channels. Access to personal information is restricted to authorised personnel who require such access to perform their duties, and all staff members undergo regular training on data protection and security best practices.
| Security Measure | Implementation | Purpose |
|---|---|---|
| Encryption | SSL/TLS protocols, encrypted databases | Protecting data in transit and at rest |
| Access Controls | Role-based permissions, multi-factor authentication | Limiting data access to authorised personnel |
| Monitoring Systems | Intrusion detection, activity logging | Identifying and responding to security threats |
| Regular Audits | Third-party security assessments, penetration testing | Identifying vulnerabilities and ensuring compliance |
| Secure Development | Code reviews, security testing protocols | Building security into platform infrastructure |
Despite our security efforts, no method of transmission over the internet or electronic storage is completely secure. Whilst Metal Casino strives to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorised access to your account.
This privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or operational needs. Metal Casino will notify users of material changes through email or prominent notices on our platform. The date of the most recent revision will be indicated at the top of the policy. Continued use of Metal Casino following policy updates constitutes acceptance of the revised terms. We encourage you to review this privacy policy regularly to stay informed about how we protect your information and your rights regarding personal data processing.